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Consulting Service on CRM Blueprint |
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Implement CRM Strategy |
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Training to provide knowledge and understanding on CRM |
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Identify the Contact Center/Call Center Objectives & Services |
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Consult and implement Contact Center/ Call Center Strategy |
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Define the Contact Center/Call Center components |
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- Strategy
- Sizing & Location
- People
- Process
- Technology
- Knowledge Base
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Define the Inbound Services |
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- Information Service
- Order Taking
- Customer Complaints & Feedback
- Etc.
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Define the Outbound Services |
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- Telesales
- Customer Survey
- Update & Follow Up
- Etc.
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Consult on designing systematically data storage structure for managing customer information and knowledge base |
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Collect and study users' needs and define data structure for the further database developments |
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Database Development |
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Query Design |
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Design the use of collected data in reporting format in order to serve a decision maker |
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Fulfillment service is set up to support all marketing activities, which needs delicate set up skills for developing the supporting system since each customer is able to respond to activities through several conditions, methods, and channels. |
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Set up fulfillment system |
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Record the response of the marketing activities |
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Provide the information of the activities by telephone |
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Take order through various channels such as
telephone, letter, fax, and email |
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Deliver products to customers on time |
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Packing: compose of a letter and a parcel |
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Send complete packages through post |
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We also provide consulting services and organize a "Loyalty Program" for our clients starting from loyalty program setup through to loyalty program management.
Loyalty Program center consists of the following components |
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Collect Point Program |
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Manage Point Statement |
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Customer Service |
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Reward Distribution |
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With more than 10 years of experiences of our management team, we also provide tailor-made training programs that will equip people with new CRM perspectives, namely |
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Customer Intimacy |
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Customer Relationship Management (CRM) |
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Customer Experience Management (CEM) |
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The I, My, Me & Services |
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Dhamma & Development the “I, MY, ME” |
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Presentation Skills |
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Creative Thinking |
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Supervisory Skills |
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Call Agent Skills |
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Service Mind |
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Script Writing & Usage |
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Complaint Handling |
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Selling Skills |
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Coaching & Monitoring |
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Role Play |
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